Frequently Asked Questions

You can still place your order as a ‘Guest’. All order-related communications will be sent to the email address provided during checkout.

We strongly recommend to create an account for faster transactions and tracking of your order history.

• Select an item and proceed by clicking ‘Add to Cart’
• Review the items by clicking the ‘shopping bag’ icon.
• Go to checkout.
• Complete the shipping options and select your payment method then click ‘Place Order’

You will receive an email as confirmation of your order. You may use your Order reference number to track your orders.

You can cancel your order provided it has not been shipped out. Please contact [email protected] to request for order cancellation.

No, for security purposes please make sure to use your own credit card upon placing an order.

We only deliver the order after full payment. Cash on delivery option is not available.

Unfortunately, you will not be able to change your payment details once the order is confirmed. Instead, you can cancel your order and create a new order with the correct payment details.

• Credit Card / Debit Card
• Online Bank Transfer
• Over-the-Counter Payment
• Gcash
• Maya

Yes, tracking information will be given to you once your order has been shipped out.

Your authorized representative can receive the item on your behalf. He must present an authorization letter and a copy of your valid ID.

We try to deliver to almost all parts of the Philippines though there are remote locations that are considered unserviceable by couriers.

Metro Manila: No deliveries/pickups on Sundays and Public Holidays.

Provincial: Subject to third-party logistics delivery schedule.

No. We only deliver within the Philippines.

You can log-in and check your order history to check the status of your order. You can also use your tracking number and use the ‘Track My Order’ function to quickly check the status of your order without logging in to your account.

It depends on the designated courier for your order. You can send an email to [email protected] to confirm.

It depends on the designated courier for your order. You can send an email to [email protected] to confirm.

We are working with our courier partners to offer you fast, reliable, and nationwide delivery.

Within Metro Manila Delivery: Lalamove

Provincial Delivery: Airspeed, AP Cargo

If you have a preferred courier, you can also arrange the shipment and coordinate with us the details.

Items may be returned for a similar or a higher value item if proven delivered faulty or damaged before delivery. Once items are signed and received at delivery, they are considered in good condition and cannot be returned.

Need more help? Contact us at [email protected].