Frequently Asked Questions

General

Q:Can I check out without making an account?

A:

You can still place your order as a ‘Guest’. All order-related communications will be sent to the email address provided during checkout.

We strongly recommend to create an account for faster transactions and tracking of your order history.

Q:How do I place an order?

A:

Select an item and proceed by clicking ‘Add to Cart’
Review the items by clicking the ‘shopping bag’ icon.
Go to checkout.
Complete the shipping options and select your payment method then click ‘Place Order’

You will receive an email as confirmation of your order. You may use your Order reference number to track your orders.

Q:How to change or cancel an order?

A:

You can cancel your order provided it has not been shipped out. Please contact [email protected] to request for order cancellation.

Billing & Payment

Q:Can I use a credit card which is not under my name to place an order?

A:

No, for security purposes please make sure to use your own credit card upon placing an order.

Q:Can you do cash on delivery?

A:

We only deliver the order after full payment. Cash on delivery option is not available.

Q:How can I change my payment details?

A:

Unfortunately, you will not be able to change your payment details once the order is confirmed. Instead, you can cancel your order and create a new order with the correct payment details.

Q:What are the different payment methods?

A:

Credit Card / Debit Card
Over-the-Counter Payment
Gcash

Shipping & Delivery

Q:Can I track my order on the logistics partner’s website?

A:

Yes, tracking information will be available from our third party courier 24-48 hours after your order has been shipped out.

Q:Can someone receive my items?

A:

You authorized representative can receive the item on your behalf. He must present an authorization letter and a copy of your valid ID.

Q:Can you deliver in my area?

A:

We try to deliver to almost all parts of the Philippines though there are remote locations that are considered unserviceable by our partner courier.

Q:Do you deliver during weekends and holidays?

A:

Metro Manila: No deliveries/pickups on Sundays and Public Holidays.

Provincial: Subject to third-party logistics delivery schedule.

Q:Do you do international delivery?

A:

No. We only deliver within the Philippines.

Q:How do I track my order?

A:

You can log-in and check your order history to check the status of your order. You can also use your tracking number and use the ‘Track My Order’ function to quickly check the status of your order without logging in to your account.

Q:How long will the delivery take?

A:

NCR	1 - 2 days
Luzon	4 - 7 days
Visayas	4 - 7 days
Mindanao	4 - 7 days

Q:How much is the shipping fee?

A:

Destination	Below 3kg	SMALL BOX Up to 5kg 36cm x 27cm x 18cm	MEDIUM BOX Up to 10kg 41cm x 33cm x 22cm	LARGE BOX Up to 25kg 53cm x 45cm x 35cm
NCR	P90.00	P280.00	P490.00	P1,105.00
Luzon	P135.00	P320.00	P559.00	P1,264.00
Visayas	P140.00	P367.00	P642.00	P1,452.00
Mindanao	P155.00	P415.00	P750.00	P1,740.00

Q:Who are your shipping providers?

A:

We are working with our courier partner Airspeed to offer you fast, reliable, and nationwide delivery.

Returns & Refund Policy

Q:Returns & Refund Policy

A:

Items may be returned for a similar or a higher value item if proven delivered faulty or damaged before delivery. Once items are signed and received at delivery, they are considered in good condition and cannot be returned.

Need more help? Contact us at [email protected].